Privacy Policy

We believe you have the right to browse the web without being tracked.

Let’s quickly run through what we do not do.

Full Privacy Policy

1. What information do we collect?

1.1  We collect information from you when you create an account on our site, place an order, or subscribe to our newsletter. When ordering or registering on our site, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.

Depending on how we interact with you, we may collect, use, store and transfer different types of personal information about you. This includes:

a) Identifiers, such as your name and title. We may also collect your birth date or gender, but only when you choose to provide us with that information, such as in a product review or your account settings.  Identifiers may also include:

 i) Contact Information, such as your email address, postal address, billing address, and telephone number(s).

ii) Profile Information, such as your display name, password, purchase/order history, and your profile picture.

b) Commercial Information, such as credit card, debit card, and other financial payment information.

c) Correspondence Information, including anything you may provide to us in your communications with us, such as your intended or actual use of our products, questions about our products, and records of your communications with us.

d) Health Information, specifically any adverse reaction you might have to one of our products and relevant health information that you choose to share with us.

 e) Internet/Electronic Activity Information, such as your internet protocol (“IP”) address, your web browser software and version, your device model and operating system, the time and date of your most recent login, and active login status.

 f) Marketing and Communications Information, such as your preferences in receiving marketing, promotions and sales offers from us, and photographs containing images of you where you choose to provide us with them as part of a sweepstakes or contest. 

2. What do we use your information for?

2.1. We use your personal information for the following business purposes:

a) Contact Us. We use personal information such as your Contact Information to respond to your questions and comments when you communicate with us through links or pages provided by the services, such as the “Contact Us” feature.

b) Shopping. If you purchase products from us, we use personal information, such as your Contact Information and Commercial Information to process your purchase, confirm your order, and deliver the items to you. We also use cookies which are necessary for completing the online check-out process. For further information on our use of cookies, please see the “Cookies and Tracking” section of this Privacy Policy here.

c) Administration. We use personal information to perform business analyses or for other purposes to improve the quality of our business, our services, and the products we offer. We may also use personal information about you to administer our services, including to investigate possible violations of and enforce our contracts, including our website Terms of Use here and any terms and conditions associated with our products and services, and to comply with our legal obligations.

d) Fraud and Crime Prevention and Detection. We use your personal information, such as your Identifiers, Contact Information, and Internet/Electronic Activity Information, to help prevent and detect fraud and other crimes that might be committed using or against our services. We do this to both protect our legitimate interests in protecting our business assets and comply with our legal obligations.

e) IT Security and Website Operation. We use your personal information, such as your Internet/Electronic Activity Information, to help us protect our legitimate interests in troubleshooting, testing, maintaining, and protecting our IT systems, including this website.

f) Compliance with Legal and Regulatory Obligations. We use your personal information to comply with our legal and regulatory obligations, which arise from time to time. For instance, we may use your Contact Information to alert you if a product is recalled. We may also collect your Health Information to maintain records of adverse reactions to our dietary supplement products when you choose to provide this to us.

3. Third Parties

3.1. Some of your data is shared with third parties when completing certain actions on this site. Companies who may have access to some of your data include;

a) Royal Mail. We dispatch our orders with the Royal Mail. If an order has been placed on our site, we will use the Royal Mail’s label creating and printing capacity. Your first name, last name, and address will all be used to create the shipping label. This information is handled in accordance with the Royal Mail’s own Privacy Policy. Individuals browsing the site without placing an order will not have any information shared with Royal Mail.

b) Cloudflare. The keymerhealth.com domain uses the security and caching software Cloudflare. As such, Cloudflare may have access to certain user details such as your internet protocol (“IP”) address, your web browser software and version, your HTTP version, and information detailing whether you arrived on our site directly, or through a search engine referal (including the name of the search engine). Such information is handled in accordance with Cloudflare’s own Privacy Policy.

c) Algolia. We utilise Algolia for handling search requests through the main search bar in the site header, and on our dedicated search page. Algolia may receive anonymous indexing data detailing how many times a search query has been entered. Please refer to Algolia’s Privacy Policy for more information on how they handle user data.

3.2. Under no circumstances will Keymer Ltd sell private health information about it’s customers.

4. How Long Do We Keep Data For?

4.1. We may keep data indefinitely on offline sources such as server backups, screenshots, and written accounting documentation.

5. Children’s Privacy

5.1. Our services are not directed to persons under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with such information without their consent, he or she should contact us via the contact details listed below. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.

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